Customer-driven orientation for continuous improvement is an essential element embedded in the service industry. Sales representatives stress the unique qualities of their products or services to emulate and improve upon existing and potential competitors resulted in making their customers...

The decision of strategic information system/information technology (IS/IT) outsourcing requires close attention to the evaluation of supplier/vendor selection process because the selection decision involves conflicting multiple criteria and is replete with complex decision-making problems....

Although consumers make new demands and seek added value through mobile shopping (m-shopping), consumers are reluctant to shop using a mobile device because of growing concerns over the quality of a mobile shopping system. As the popularity of m-shopping has grown to be a new marketing channel,...

Purpose – The article aims to provide a discussion of societal norms concerning “attractiveness,” the existence of appearance discrimination in employment, the presence of “preferring the pretty”, and then the authors examine important civil rights laws that relate to such forms of...

Purpose – Afghanistan is an ethnically diverse country which has suffered from many negative consequences caused by mismanagement of diversity, low levels of education, and political acrimony among different groups. The paper seeks to discuss how cultural and ethnic diversity can lead to civil...

Purpose: The advent of the #MeToo movement has brought forth increased national and global attention to sexual assault, abuse, misconduct, discrimination and harassment in the workplace, especially by prominent executives against subordinate female employees. Accordingly, in this article, we...

Purpose: The purpose of this study is to analyze the factors affecting startup development and the entrepreneurship ecosystem's contribution to it. Design/methodology/approach: A quantitative methodology is used for data...

Purpose – The purpose of this paper is to analyse the leadership tendencies of Japanese people and relevant changes over time while exploring their task and relationship orientations on the basis of culture. Design/methodology/approach – In order to explore the behavioural tendencies of...

Businesses nowadays face urgent demands to act ethically and socially responsibly. Some believe that ethically responsible companies design and use corporate governance that serves all stakeholders' interests to achieve competitive advantage and maintaining ethical behavior is very important...

Globalization has placed modern organizations in tremendous competition locally and regionally across borders; thus, the ultimate goal of every organization is the same which is profitable survival. In order to make sure that this profitable survival goal does not come at the cost of harming...