Management scholars and economists have recently set out the requirements of a system to elicit good performance when it is necessary to align the interests of the principal and agent. We analyse pay and performance in an occupation — jockeys — replete with moral hazard possibilities. We are...

1. The retail environment -- 2. Theories of retail change -- 3. Strategic retail marketing 1 : the strategic planning process -- 4. Strategic retail marketing 2 : market segmentation and the service marketing mix -- 5. Internationalisation of retailing -- 6. Electronic commerce and retailing --...

In his review of theoretical and empirical research on grievance procedures, Lewin (1999) states that the “grievance procedure is widely regarded by scholars and practitioners as the centerpiece of union-management relations.” It is somewhat strange, then, that a trawl through British...