Purpose: Compliance competence is key to the operation and reputation of the financial services sector and is now completely embedded in the way financial services organisations carry on investment business. It is also fundamental to the Financial Services Authority (FSA) in seeking to achieve...

We often assume that researchers and decision-makers are rational beings reliant on hard data to determine the best policy. But individuals are also influenced by their experiences with their physical and social environments. How they perceive and interact with their environment is also...