This study integrates the theory of planned behavior and theory of perceived value to discuss the effects of brand valuation, subjective norm, and promotion on perceived value. It also employs linear multivariate analysis integrated with fuzzy neural network techniques to validate the...

The growing competition among hospitals has almost dissolved hospitals’ absolute dominance over the physician–patient relationship. Many existing systems or regulations governing public organizations are so rigid that outstanding physicians in public hospitals may easily depart or be head...

This paper explores the factors that affect employees' service recovery performance from the perspectives of internal management. In addition, this paper combines the techniques of linear multi-variable statistical analysis and nonlinear fuzzy neural network methodology to analyse data and...

Through the integrated analytical view of overall cultural values and individual emotional intelligence (EI), psychological empowerment and management involvement, this research explores influences on service recovery. It combines the methods of linear multivariate data analysis and nonlinear...

This research attempts to explore the influence of empowerment on service recovery from the viewpoint of managers and also to probe into the possible differences in the adoption of service recovery strategies in different corporate cultures. Linear multivariate data analysis and nonlinear fuzzy...

This paper explores the influence of the major attributes of consumers, such as personality traits, gender, number of consumptions, and levels of involvement, on service recovery expectations. A combination of linear multivariate statistical analysis and nonlinear fuzzy neural network models is...