Purpose – This paper aims to examine competing models of the directionality of influences between customer satisfaction, affective commitment, and the customer's perceptions of risk associated with a service organization. It also aims to include the effects of a customer's prior experience...

This research is an evaluation of the impact of engineering and policy interventions on bicycle accidents occurring on the campus of the University of California'at Santa Barbara between October 1970 and March 1977. The number of bike accidents per day were regressed on 15 predictor variables...