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Service quality in bank during an economic crisis

Monferrer-Tirado, Diego; Guillén, Marta Estrada; Roig, … - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 235-259

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Shopping motivation in consumer loyalty formation process : the case of Spanish retail

Tena-Monferrer, Sandra; Roig, Juan Carlos Fandos; … - In: International journal of retail and distribution management 50 (2022) 1, pp. 100-116

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It's free! Still, would I learn? : unearthing perceived value of education apps for better entrepreneurial decisions

Omkar Dastane; Roig, Juan Carlos Fandos; … - In: Management decision 62 (2024) 8, pp. 2558-2577

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A review of the Colombian healthcare system : challenges and opportunities

Girón-Restrepo, Gustavo Adolfo; Tena-Monferrer, Sandra; … - In: Modern healthcare marketing in the digital era, (pp. 150-163). 2024

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User-generated content sources in social media : a new approach to explore tourist satisfaction

Narangajavana Kaosiri, Yeamduan; Callarisa Fiol, Luis José - In: Journal of travel research : a quarterly publication of … 58 (2019) 2, pp. 253-265

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Machine learning and time series models for consumer behavior prediction in the data analytics paradigm

Sánchez García, Javier - In: Handbook of research on consumer behavior change and …, (pp. 95-123). 2022

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Ambidexterity as a key factor in banks' performance : a marketing approach

Monferrer Tirado, Diego; Moliner Tena, Miguel Ángel; … - In: Journal of marketing theory and practice : JMTP 27 (2019) 2, pp. 227-250

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Guest editorial: consumer vulnerability in the banking context

Monferrer Tirado, Diego; Moliner Tena, Miguel Ángel - In: International journal of bank marketing 42 (2024) 6, pp. 1145-1147

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Special issue: consumer vulnerability in the banking context

Monferrer Tirado, Diego (ed.); … - 2024

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Customer perceived value in banking services

Carlos Fandos Roig, Juan; Sanchez Garcia, Javier; Angel … - In: International Journal of Bank Marketing 24 (2006) 5, pp. 266-283

Purpose – The purpose of this research is to analyse the dimensionality of the concept of perceived value in the banking sector, adapting the GLOVAL scale of measurement of perceived value to the banking services sector. Design/methodology/approach – A total of 200 customers of financial...

Persistent link: https://www.econbiz.de/10014759877