The paper reports the main findings of an evaluation of four separate quality costing methods which have been trialed …‐conformance cost elements. Among the main findings is that the chosen quality costing method must suit a company’s situation, be based …

. Although originally introduced by Motorola in 1986 as a quality performance measurement, six sigma has evolved into a … statistically oriented approach to process and product quality improvement. Many organisations have reported significant benefits as …

variables we modeled were posttraumatic stress disorder symptoms and a quality of life index score. We used data from 619 women …) explained 15% of variance in posttraumatic stress symptoms and 13% of variance in quality of life scores, improving the …

Quality continues to be placed at the heart of discussions about healthcare. This raises important questions about … precisely what quality care is, and how it should be measured. An overall measure of subjective well-being (SWB) that assesses … capture the full impact of quality care throughout the entire treatment process. This article presents a temporal model …

Three questions – what can be studied; how can studies be done; and what can be measured – drive research methods and … preferences. Observing and asking, the two main methods for conducting user studies, yield quantitative and qualitative data … use a variety of methods to gather both qualitative and quantitative data and help establish consistent metrics.  …