Cover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Table of Contents -- To the Reader -- Foreword by Durward K. Sobek II. -- Acknowledgments -- Introduction -- Part I The Problem -- Chapter 1 The Female Engineer Retention Challenge -- Factors Inhibiting Girls and Women from...

"Visible knowledge is a tool nearly lost in the West, but it has been used to great effect by Toyota in its 50-year march from noncompetitiveness to its current status as the second largest automobile company in the world. It is key for the 50% growth in market share Toyota plans for this decade...

chapter 1 A Basis for Managerial Effectiveness -- chapter 2 A3 Thinking -- chapter 3 The Problem-Solving A3 Report -- chapter 4 The Proposal A3 Report -- chapter 5 The Status A3 Report -- chapter 6 Notes on Form and Style -- chapter 7 Supporting Structures -- chapter 8 Conclusion.

Purpose: The study aimed to examine the antecedents to self-service technology (SST) adoption behavior and the relationships between the constructs using empirical research. Design/methodology/approach: Based on synthesis of the extant literature, a model was hypothesized, hypotheses were...

Purpose: The purpose of this paper is to examine the applicability of electronic service quality instrument, E-S-QUAL, in e-commerce industry in India. Additionally, the efficacy of the instrument is also examined for two sub-groups of users based on frequency of usage....

SERVQUAL (Service Quality) model is being used to measure the service quality in almost every service sector globally. However, little research exists on its usage in evaluating the performance of the training sector despite its significant role in many developing economies. This article...

Purpose – The purpose of this paper is to examine empirically why a systematic problem-solving routine can play an important role in the process improvement efforts of hospitals. Design/methodology/approach – Data on 18 process improvement cases were collected through semi-structured...