Purpose – In the situation of financial crisis, the performance of banking and financial institutions is considered to be important for a country's economy. The purpose of this paper is to develop an index, called the “Bank Ranking Index” (BRI), which classifies banks in a descending...

Purpose: The purpose of this paper is to examine the efficiency of the four largest Greek banking organizations for the period 2004–2014, including both a period of strong economic growth and a period of economic crisis and recession, which is still plaguing the Greek economy and more...

Purpose: Although the adoption of 3D printing technology in many sectors such as medicine, aerospace, jewelry and the food industry is remarkable, the adoption of 3D printing technology by hobbyists remains unknown. The purpose of this paper is to map the attitude of individuals toward this new...

Purpose – This paper aims to examine customer switching behaviour in Greek banking services. More specifically it aims to investigate predictors of churn behaviour as part of customer relationship management (CRM). Design/methodology/approach – The enhancement of existing relationships is of...

This paper presents a Decision Support System (DSS) that enables the management of a retail bank to evaluate and reconfigure its branch network. The DSS uses computational methods and knowledge that arises from information about the bank's operational and fixed costs, as well as demographic...

Purpose - This paper aims to examine customer switching behaviour in Greek banking services. More specifically it aims to investigate predictors of churn behaviour as part of customer relationship management (CRM). Design/methodology/approach -The enhancement of existing relationships is of...

Chapter 1. Digital Economy , Green Growth, Regional and Sustainable Development, Digital Transformation: a brief literature review (Patricia Ikouta Mazza) -- Part I. Digital Transformation and Digital Government -- Chapter 2. Digitalization and Its Limits in Reducing Economic and Social Divide...

This book features a selection of papers presented at the 15th International Conference “Economies of the Balkan and Eastern European Countries” (EBEEC), held at the University of the Aegean in Chios, Greece, May 12-14, 2023. The EBEEC conference serves as an annual meeting of policy makers...