The client and the Problem The Information Services Division of the British Tourist Authority is responsible for dealing with over 1.5 million inquiries a year, through about 80 information staff in the offices which it maintains in 25 countries. Some of the staff are British, others are...

Purpose – The purpose of this paper is to contribute to understanding of responsibility – specifically exploring responsibility in higher education. Design/methodology/approach – The paper details a research project undertaken in a higher education institute (HEI) in the UK. The research...

Purpose – The purpose of this final paper in the special issue is to extend the critical conversation that has run through this journal about the meaning and practice of responsibility. It will draw together material from the other papers, summarise what is meant by responsibility and offer...

Purpose – The purpose of this research paper is to identify the perceptions and stereotypical views of hotel managers to older employees in the British hotel industry, with a focus on the north of England, and to determine the equal opportunities policies and practices of hotels in relation to...

Purpose – The purpose of this paper is to examine the significance of the work‐to‐retirement transition for academic staff from a life course perspective and the manner in which individuals have managed the transition. Design/methodology/approach – In total, 32 semi‐structured...

Purpose – The purpose of this paper is to investigate, through metaphor analysis, the complex nature of the work undertaken by waiters and pursers on-board cruise ships. This is an under-researched field and empirical research has produced some interesting perceptions that these groups of...

Discusses the economic and monetary union and the euro; the UK and impacts of the euro; the UK public/business opinion and membership; and a suitable strategic approach to the currency. Presents a case study, summarizing the findings of a survey undertaken in May/June 2000, to ascertain the...