This paper reports a study of a Swedish School company, characterized by charismatic leadership and a radical vision, trying to create and implement standard operating procedures. We illuminate how efforts to bureaucratize are given meanings quite different to conventional ones of experiences of...

Summary Research on management consultancy usually emphasizes the role and perspective of the consultants. Whilst important, consultants are only one element in a dynamic relationship involving both consultants and their clients. In much of the literature, the client is neglected, or is assumed...

This chapter discusses professional service firms as collectivities. Collectivity refers to the interface between the social and the cultural. It is a ‘social unit’; however, it is defined through the meanings, definitions and distinctions of the people involved. This chapter addresses the...

Purpose – The purpose of this paper is to explore the question – why do professionals surrender their autonomy? This paper looks at the case of academics, in particular business school academics. It traces how this group of professionals have progressively surrendered their autonomy and...

Seeking to understand the faith we place in leadership, Metaphors We Lead By draws on a number of in-depth studies of managers trying to "do" leadership. It offers six metaphors for the leader which provide unexpected insights into how leadership does and does not work