Purpose This study investigates the impacts of return channel type on the relationships between return service quality (RSQ) and customer loyalty (CL) in an omnichannel retailing environment. Design/methodology/approach Data comes from Chinese customers having a return experience in omnichannel...

Based on the theory of production, this paper investigates information technology (IT) contribution at a country level by linking it to the complementarity/substitutability phenomena created by the joint presence of IT and the five selected national characteristics. It negates the relationship...

The long-debated issue of the business value of information technology (IT) to the firm (country) has received a great deal of attention in the literature. But the studies have rarely examined the dynamic patterns of the IT value as measured by the firm’s productive efficiency over time. The...

In this paper we study closed-loop supply chain models for a high-tech product which is featured with a short life-cycle and volatile demand. We focus on the manufacturer׳s choice of three alternative reverse channel structures for collecting the used product from consumers for remanufacturing:...

In this paper we develop a partial adjustment approach, based on the theory of partial adjustment, to assess the value of information technology. We also propose a performance measure derived from the approach. The constrained (structural or implicit) and unconstrained (non-structural or...