This paper considers a simple discrete-time queueing model with two types (classes) of customers (types 1 and 2) each having their own dedicated server (servers A and B resp.). New customers enter the system according to a general independent arrival process, i.e., the total numbers of arrivals...

Whereas the buffer content of batch-service queueing systems has been studied extensively, the customer delay has only occasionally been studied. The few papers concerning the customer delay share the common feature that only the moments are calculated explicitly. In addition, none of these...