Purpose – The overall purpose of this study was to develop an understanding of the mediating effect of organizational reputation on service recommendation and customer loyalty. Design/methodology/approach – Four models were developed that were variations of the American Customer Satisfaction...

The purpose of this study is to test for the presence of order-effect bias in journal ranking surveys. Data were obtained from 379 active knowledge management and intellectual capital researchers who rated 25 journals on a 7-point scale. Five different versions of the survey instrument were...

This paper reports on the first documented attempt to investigate the presence of the superstar (or Matthew) effect in the knowledge management and intellectual capital (KM/IC) scholarly discipline. The Yule–Simon model and Lotka's square law were applied to the publication data obtained from...

The purpose of this study is to test the existence of the exposure effect in journal ranking decisions. The exposure effect emerges when participants of journal ranking surveys assign higher scores to some journals merely because they are more familiar with them rather than on their objective...

Purpose – The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus....

Purpose – This paper seeks to present a theory clarifying the negative relationship between organizational unit size and knowledge flows referred to as Gita's Rule. Design/methodology/approach – This paper draws from the literature and develops a grounded theory. Various applications and...

Purpose – This paper seeks to present a scientometric analysis of the Proceedings of the McMaster World Congress on the Management of Intellectual Capital and Innovation for the 1996‐2008 period in order to better understand the evolution and identity of the discipline....

Purpose – Causal models have been used in recent intellectual capital research studies to better understand the various outcomes of antecedent configurations of intangible asset components. These studies have been conducted in various industry sectors including insurance, healthcare, banks,...

Purpose – The purpose of this paper is to: investigate the current state of intellectual capital (IC) as an academic discipline, and explore the impact of IC on the state of practice. Design/methodology/approach – The most influential articles published in the Journal of Intellectual Capital...

Purpose – The purpose of this paper is to suggest and empirically test a model that explains employee capabilities from the knowledge‐based perspective. In this model, human capital management practices are employed as a moderator variable. Design/methodology/approach – A valid research...