Purpose – The aim of the autopoietic model of knowledge is to act as a common foundation for KM to overcome the numerous knowledge management failures highlighted by the literature attributed to inaccurate or constantly debated definitions of knowledge. This paper seeks to evaluate such a...

Knowledge management aims to increase an organization's competitive advantage through the collective management of its employees' knowledge. In the past, knowledge management was very technologically oriented, with a focus on data mining, software, and artificial intelligence, but in recent...

Purpose: Customer experience is more critical than ever to firms’ successes and future growth opportunities. Typically measured through aggregate satisfaction scores, businesses have been criticized for oversimplifying what experience means. The purpose of this study is to provide a new...

Purpose – The aim is to determine, in a business context, if tagging is a more effective method of discovering relevant information when compared to traditional hierarchical filing systems. Design/methodology/approach – A five‐step interpretive hybrid approach of using both a focus group,...

Purpose – Autopoiesis has been applied to many different fields. One area, however, where little work has been done is the application of autopoietic theory to knowledge management. The paper aims to provide a direct comparison between the theory of autopoiesis with aspects of knowledge...