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Sense of belonging to a lesbian, gay, bisexual, and transgender event : the examination of affective bond and collective self-esteem

Hahm, Jeeyeon; Ro, Heejung; Olson, Eric D. - In: Journal of travel and tourism marketing 35 (2018) 2, pp. 244-256

Persistent link: https://www.econbiz.de/10011886025

Gay and lesbian customers' perceived discrimination and identity management

Ro, Heejung; Olson, Eric D. - In: International journal of hospitality management 84 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012146185

Generation Z and their perceptions of well-being in tourism

Olson, Eric D.; Ro, Heejung - In: Generation Z marketing and management in tourism and …, (pp. 101-118). 2021

Persistent link: https://www.econbiz.de/10012594278

Company response to negative online reviews : the effects of procedural justice, interactional justice, and social presence

Olson, Eric D.; Ro, Heejung - In: The Cornell hospitality quarterly 61 (2020) 3, pp. 312-331

Persistent link: https://www.econbiz.de/10012259302

An exploratory study of gay travelers: socio-demographic analysis

Ro, Heejung; Olson, Eric D.; Choi, Youngsoo - In: Tourism Review 72 (2017) 1, pp. 15-27

Purpose This exploratory study aims to examine gay travelers’ travel psychographics (allocentricity and psychocentricity) in relation to openness about sexual orientation, collective self-esteem and socio-demographic variables. Design/methodology/approach A survey is developed and study...

Persistent link: https://www.econbiz.de/10015034431

Complaint, patience, and neglect : responses to a dissatisfying service experience

Ro, Heejung - In: Service business 8 (2014) 2, pp. 197-216

Persistent link: https://www.econbiz.de/10010351456

Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters

Ro, Heejung - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 75-94

Persistent link: https://www.econbiz.de/10013545807

Intentions to choose LGBTQ+ friendly hotels : self-concepts and branding approaches

Ro, Heejung - In: Consumer Behavior in Tourism and Hospitality 20 (2025) 2, pp. 186-199

Persistent link: https://www.econbiz.de/10015422645

An exploratory study of convention destination competitiveness from the attendees' perspective : importance-performance analysis and repeated measures of MANOVA

Lee, Jumyong; Choi, Youngsoo; Breiter Terry, Deborah - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 5, pp. 589-610

Persistent link: https://www.econbiz.de/10011665504

The role of brand authenticity and existential authenticity in building brand loyalty toward LGBT-friendly hotels

Kang, Juhee; Ro, Heejung - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 8, pp. 1350-1365

Persistent link: https://www.econbiz.de/10015192577