This study compares perceptions between bank tellers and three categories of customers (stayers, satisfied switchers and dissatisfied switchers) with respect to loyalty towards a retail bank in South Africa. One hundred bank tellers and 300 customers participated in the study. A questionnaire...

Purpose: Even though the influence of transformational leadership on organisational citizenship behaviour (OCB) has been extensively studied in human resource management, evidence on the mechanisms through which transformational leadership affects OCB is only beginning to emerge. In view of the...

Purpose: The pre-eminence of innovation and technological transfer in promoting agricultural productivity and competitiveness in developing countries is widely acknowledged. However, the disparate streams of literature on productivity and competitiveness have explored innovation and technology...

Purpose This study aims to examine the influence of funding on the technology acquisition by small businesses in a metropolitan municipality, Mangaung, which governs Bloemfontein and surrounding towns in the Free State province of South Africa. Methodology/design/approach A case study using...