Reinaldo, Lívia da Silveira Pereira; Vieira Neto, Julio; … - In: The TQM Journal 33 (2020) 5, pp. 1001-1019
Purpose: This paper aims to identify the critical success factors (CSFs) that affect the implementation of total quality management (TQM) and to investigate, from the perspective of Brazil, the latent factors for TQM implementation in the construction industry. Design/methodology/approach: The...