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Focusing the customer through smart services : a literature review

Dreyer, Sonja; Olivotti, Daniel; Lebek, Benedikt; … - In: Electronic markets : the international journal on … 29 (2019) 1, pp. 55-78

Persistent link: https://www.econbiz.de/10012004937

Creating the foundation for digital twins in the manufacturing industry : an integrated installed base management system

Olivotti, Daniel; Dreyer, Sonja; Lebek, Benedikt; … - In: Information systems and e-business management : ISeB 17 (2019) 1, pp. 89-116

Persistent link: https://www.econbiz.de/10012010282

Predictive maintenance as an Internet of Things enabled business model : a taxonomy

Passlick, Jens; Dreyer, Sonja; Olivotti, Daniel; … - In: Electronic markets : EM ; the international journal of … 31 (2021) 1, pp. 67-87

Persistent link: https://www.econbiz.de/10012547934

Virtual assistance in any context : a taxonomy of design elements for domain-specific chatbots

Janssen, Antje; Passlick, Jens; Rodríguez Cardona, Davinia - In: Business & information systems engineering 62 (2020) 3, pp. 211-225

Persistent link: https://www.econbiz.de/10012242550

Cruise customer loyalty improvement with social media

Heinze, Imke; Guhr, Nadine; Breitner, Michael H. - In: Cruise business development : safety, product design …, (pp. 157-174). 2016

Persistent link: https://www.econbiz.de/10011474263

Analysis of wearable technologies' usage for pay-as-you-live tariffs : recommendations for insurance companies

Wiegard, Rouven; Guhr, Nadine; Krylow, Sonja; Breitner, … - In: Zeitschrift für die gesamte Versicherungswissenschaft … 108 (2019) 1, pp. 63-88

Persistent link: https://www.econbiz.de/10012004832

Cruise Management : Information and Decision Support Systems

Papathanassis, Alexis - 2012

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’...

Persistent link: https://www.econbiz.de/10014015573

Disentangle the price dispersion of residential solar photovoltaic systems : evidence from Germany

Kraschewski, Tobias; Brauner, Tim; Heumann, Maximilian; … - In: Energy economics 121 (2023), pp. 1-8

Persistent link: https://www.econbiz.de/10014438482

Smart services in healthcare : a risk-benefit-analysis of pay-as-you-live services from customer perspective in Germany

Wiegard, Rouven; Breitner, Michael H. - In: Electronic markets : the international journal on … 29 (2019) 1, pp. 107-123

Persistent link: https://www.econbiz.de/10012004962

Development of a maturity model for electronic invoice processes

Cuylen, Angelica; Kosch, Lubov; Breitner, Michael H. - In: Electronic markets : the international journal on … 26 (2016) 2, pp. 115-127

Persistent link: https://www.econbiz.de/10011666710