Torlak, Ömer; Uzkurt, Cevahir; Özmen, Müjdat - In: Management Research Review 33 (2010) 5, pp. 413-422
Purpose – The purpose of this paper is to determine the difference between service quality dimensions of supermarkets and discount stores. Design/methodology/approach – The paper focuses on service quality dimensions of customers in supermarkets and discount stores. The study has selected...