"This book sheds light on the crucial role employees play in guiding organisations towards sustainable practices, examining how their contributions can mitigate the pressing global challenges of depleting resources and intensifying pollution. It showcases how employees are responding to these...

Purpose: This study aims to explore the potential determinants of customers’ satisfaction with the Islamic banking system and highlights the fact that both internal and external factors play key roles in customer satisfaction (CS) during the COVID-19 pandemic. Design/methodology/approach:...