//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Man vs machine : examining the...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
42
Konsumentenverhalten
42
Beziehungsmarketing
27
Relationship marketing
27
Customer experience
19
Customer satisfaction
18
Kundenzufriedenheit
17
Dienstleistungsqualität
13
Service quality
13
Luxury goods
11
Luxusgüter
11
Tourism
10
Tourismus
10
Brand management
7
Markenführung
7
Einzelhandel
6
Holiday behaviour
6
Retail trade
6
Tourism industry
6
Tourismuswirtschaft
6
Urlaubsverhalten
6
Brand
5
Markenartikel
5
Brand image
4
Dienstleistungsmarketing
4
Emotion
4
Luxury experience
4
Service experience
4
Services marketing
4
Social media
4
Artificial intelligence
3
Cognition
3
Customer experience management
3
Customer integration
3
Dienstleistungssektor
3
E-commerce
3
Ecotourism
3
Ethics
3
Ethik
3
Firm performance
3
more ...
less ...
Online availability
All
Undetermined
Free
10
Type of publication
All
Article
91
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
62
Aufsatz in Zeitschrift
62
research-article
12
Aufsatzsammlung
2
conceptual-paper
1
review
1
Language
All
English
89
Undetermined
3
French
1
Author
All
Klaus, Philipp
43
Manthiou, Aikaterini
33
Kuppelwieser, Volker
31
Kuppelwieser, Volker G.
8
Kang, Juhee
6
Chiang, Lanlung
5
Klaus, Phil
5
Van Ha Luong
5
Finsterwalder, Jörg
4
Tang, Liang
4
Tarquini-Poli, Annalisa
4
Bo Edvardsson and Professor Philipp Klaus, Professor
3
Hollebeek, Linda D.
3
Hyun, Sunghyup Sean
3
Pederzoli, Daniele
3
Rosenbaum, Mark
3
Spielmann, Nathalie
3
Tsiotsou, Rodoula H.
3
Wetzels, Martin
3
Ayadi, Kafia
2
Babin, Barry J.
2
Boujena, Othman
2
Contreras Ramirez, Germán
2
Edvardsson, Bo
2
Friman, Margareta
2
G. Kuppelwieser, Volker
2
Godey, Bruno
2
Grewal, Dhruv
2
Gustafsson, Anders
2
Hickman, Ellie
2
Jaakkola, Elina
2
Lee, Seonjeong
2
McColl-Kennedy, Janet R.
2
Perks, Helen
2
Radnor, Zoe Jane
2
Sarstedt, Marko
2
Touzani, Mourad
2
Tuzovic, Sven
2
Ulrich, Isabelle
2
Wetzels, Ruud
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
14
Journal of Services Marketing
11
The journal of services marketing
10
Journal of travel and tourism marketing
7
Journal of Service Management
6
Journal of business research : JBR
6
Journal of service research
3
European Journal of Marketing
2
Health marketing quarterly
2
International journal of hospitality management
2
International journal of market research
2
Tourism management : research, policies, practice
2
Tourism planning & development
2
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European Business Review
1
European journal of marketing
1
International Journal of Bank Marketing
1
International Journal of Retail & Distribution Management
1
International Journal of Tourism Research
1
International journal of retail & distribution management
1
International marketing review
1
Journal of Business Research
1
Journal of Research in Interactive Marketing
1
Journal of consumer behaviour
1
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management revue : MRev
1
Marketing Letters
1
Psychology & Marketing
1
Psychology & marketing
1
Recherche et applications en marketing
1
Technological forecasting & social change : an international journal
1
The journal of product & brand management
1
The service industries journal
1
Tourism Review
1
management revue. Socio-economic Studies
1
more ...
less ...
Source
All
ECONIS (ZBW)
64
Other ZBW resources
26
RePEc
3
Showing
1
-
10
of
93
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Consumer responses to planned obsolescence
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 157-165
Persistent link: https://www.econbiz.de/10011995548
Saved in:
2
Le chaînon manquant : l’équité comme déterminant ultime de la rentabilité des services?!
Kuppelwieser, Volker
;
Klaus, Philipp
;
Baruch, Yehuda
; …
- In:
Recherche et applications en marketing
33
(
2018
)
2
,
pp. 50-79
Persistent link: https://www.econbiz.de/10012024150
Saved in:
3
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
4
The sorrows of methods researchers
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
The journal of services marketing
39
(
2025
)
1
,
pp. 1-3
Persistent link: https://www.econbiz.de/10015207228
Saved in:
5
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
6
Revisiting the age construct : implications for service research
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of service research
24
(
2021
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10012592944
Saved in:
7
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
8
Special issue: keeping up with methods : service marketing research
Kuppelwieser, Volker
(
ed.
);
Klaus, Philipp
(
ed.
)
-
2025
Persistent link: https://www.econbiz.de/10015207245
Saved in:
9
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
10
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->