"While change in the aviation sector is hardly a new phenomenon, going forward the rate of change will accelerate due to the emergence, convergence, and intersection of powerful internal and external forces. To deal with the accelerating change in the marketplace, stakeholders in the travel...

1. Rethinking the airline business : where do we stand? -- 2. Recalibrating passenger value requirements -- 3. Positioning on the customization spectrum -- 4. Progressing to become genuine retailers -- 5. Building stronger brands -- 6. Addressing the role of loyalty -- 7. Driving the business...

1. Outlining the chaos, evolving strategies, and the new normal -- 2. Learning from other struggles : the auto industry -- 3. Learning from other successes : the customer experience industry -- 4. Innovating around airline realities -- 5. Firing on all cylinders to stay ahead -- 6. Viewing the...

Acknowledgements -- Forewords -- Preface -- Introduction -- Responding to changing customer expectations -- Platform-based and networked businesses : new forms of collaboration -- Innovating and evolving airline network planning -- Re-thinking revenue management -- Re-designing services for...

1. Perspectives on disruptive innovation -- 2. Relevance to the airline industry -- 3. Disruptive forces and their convergence -- 4. Adaptation strategies by airlines -- 5. Adaptation strategies : developing and emerging markets -- 6. Adaptation strategies by airports -- 7. Airline...

Foreword / Fariba E. Alamdari -- Foreword / Kimberly J. Becker -- Foreword / Sir Tim Clark -- Foreword / Michael Frankenberg -- Foreword / Bob Lange -- Foreword / Joe Leader -- Foreword / Andres de Leon -- Foreword / Andrew Lobbenberg -- Foreword / Nicolas Petrovic -- Foreword / Sheila Remes --...