Motivated by the liberalisation and harmonisation of financial systems in Europe, we investigate whether the observed shift into non-interest income activities improves performance of small European credit institutions. Using a sample of 755 small banks for the period 1997–2003, we find no...

Purpose – The purpose of this paper is to compare and evaluate the internet banking services of Turkey and the UK. Design/methodology/approach – The paper is based on an exploratory research for a sample of nine banks from each country, a web survey is conducted to collect data for each...