This book presents a rich compilation of real-world cases on digitalization, aiming to share first-hand insights from renowned organizations and to make digitalization tangible. With all economic and societal sectors being challenged by emerging technologies, the digital economy is highly...

Purpose – This paper aims to investigate how virtual communities of practice (V‐CoP) develop in large‐scale virtual projects. Design/methodology/approach – A case study of a large‐scale ES implementation was conducted in Italy and in the USA. Findings – It was found that management...

This paper reviews the literature on ambidexterity in service organizations with a specific focus on the banking industry. We identify three key, cross-unit bank processes: governance (bank headquarters), sales (branch processes) and operations (ICT and facilities to support local (branch) and...