Purpose: This paper aims to explore the psychological process by which front-line employees (FLEs) in hospitality firms make decisions on hiding knowledge. Design/methodology/approach: A qualitative methodology was used, with triangulated data collection from six different types of hospitality...

Purpose: The purpose of this paper is to explore motivations that drive consumers’ purchase intention in social commerce, and then examine whether social presence can work as a moderator in this process. Design/methodology/approach: A research model was developed based on...

Purpose: This paper aims to explore the effects of leadership style and trust in leadership on employees’ affective commitment under the epidemic situation. Design/methodology/approach: A total of 580 valid questionnaires were collected online targeting the hospitality and tourism employees...

Purpose: This study aims to empirically examine knowledge management practices in China with the purpose to provide a holistic view regarding the current status of knowledge management at both national and organizational levels. Design/methodology/approach: Using a survey method, this study...

Purpose – The purpose of this study is to empirically test and extend knowledge of the effects of emotional labor of frontline service employee. Design/methodology/approach – The authors examined the effects of emotional labor (surface acting and deep acting) on frontline employee...

A multi-objective function F(X) by the incorporation of single-objective functions, i.e., net power output Wnet, exergy drop of the exhaust gas from inlet to outlet ΔEg, total exergy destruction rate I and system total cost C2013, has been put forward as the subcritical organic Rankine cycle...

The performance of the ORC (organic Rankine cycle) systems using zeotropic mixtures as working fluids for recovering waste heat of flue gas from industrial boiler is examined on the basis of thermodynamics and thermo-economics under different operating conditions. In order to explore the...