Forschungsmethodik einer Integrationsdisziplin – Eine Fortführung und Ergänzung zu Lutz Heinrichs „Beitrag zur Geschichte der Wirtschaftsinformatik“ aus gestaltungsorientierter Perspektive -- From Communicative Action Theory to Socio-Technical Artifacts: Presentation of Three System...

1. Service Design mit der Quadromo-Methode -- 2. Die vier Perspektiven des Service Design -- 3. Die Quadromo-Methode -- 4. Fallbeispiele zum Service Design -- 5. Erfolgsfaktoren für das Service Design -- Autoreninformationen.

Purpose – Open process innovation – drawing from the literature on open innovation and business process management (BPM) – promotes the study of how to systematically make use of knowledge that lies outside of an organization's boundaries for process‐innovation initiatives. Open...

Purpose – The purpose of this paper is to analyze the status quo with regards to business process management (BPM) and collaboration and to show potential fields of future research in the area of collaborative BPM. Design/methodology/approach – To obtain results, authors employ the method of...

Purpose – Business process management (BPM) networks have become an important theme in both research and practice. Drawing from governance theory, this paper seeks to provide a theoretical understanding of BPM networks and introduce three types of BPM governance: market, network, and...

Purpose – Business process management (BPM) is a key concept in information systems (IS) research that helps to connect business strategy with the use of technology in an organization. Contemporary BPM research is no longer only about methods, procedures, or tools for managing or modeling...

Purpose – To provide guidelines in the form of a procedural model for e‐government‐indicated business process reengineering (BPR) projects in public administrations. Design/methodology/approach – A range of recently published works, which aim to provide practical advice for...