Operations strategy -- Process types -- Process layout types -- Facility design: supply, capacity and location -- Process technology -- Product and service design -- Process design -- Job design -- Operations planning and control -- Capacity management -- Inventory management -- Lean operations...

Purpose – To investigate the role of simulation in the introduction of technology in a continuous operations process. Design/methodology/approach – A case-based research method was chosen with the aim to provide an exemplar of practice and test the proposition that the use of simulation can...

Purpose – To provide an example of the use of system dynamics within the context of a discrete-event simulation study. Design/methodology/approach – A discrete-event simulation study of a production-planning facility in a gas cylinder-manufacturing plant is presented. The case study evidence...

Presents a simulation study of the costing of police custody operations at a UK police force. The custody operation incorporates the arrest, booking-in, interview, detention and court appearance activities. The Activity Based Costing (ABC) approach is used as a framework to show how costs are...

This paper presents a case study of the use of business‐process simulation within the context of a business‐process‐reengineering approach to change. The process‐based change methodology provides context to the simulation technique in that it connects the aims of a business‐process...

Business process simulation (BPS) is used to evaluate the effect of the redesign of a police road traffic accident (RTA) reporting system. The new system aims to provide timely statistical analysis of traffic behaviour to government bodies and to enable more effective utilisation of traffic...

Purpose The purpose of this paper is to explore the use of a hybrid enterprise resource planning (ERP) system, combining an ERP system with enterprise social software (ESS). The study will provide a critical assessment of the implementation of this process technology. Design/methodology/approach...

Purpose: The purpose of this paper is to provide a contribution to the area of behavioural operations management (OM) by identifying key challenges in the use of discrete-event simulation (DES) to model people’s behaviour in OM. Design/methodology/approach: A systematic literature review...

A structured approach to process improvement is described in the context of the human resources division of a UK police force. The approach combines a number of established techniques of process improvement such as the balanced scorecard and process mapping with a scoring system developed to...