Ahmadi, Mohammad; Dileepan, Parthasarati; Murgai, Sarla R. - In: The Bottom Line 21 (2008) 2, pp. 37-48
Purpose – The purpose of this study is to develop a mathematical model that can be used to forecast the number of individuals who enter the library as well as the number of patrons that seek assistance at the reference desk of the library. An accurate estimate of demand at the reference desk...