Purpose: This research aims to propose a framework for measuring customer loyalty for third party logistics (3PL) industry by exploring the attributes that are more attractive to customers and ascertain the mechanisms for increasing customer loyalty in 3PL industry. Design/methodology/approach:...

Purpose: Outsourcings always affect crucial supply chain functions concerning flexibility and cost. During the decision to outsource and consider third-party logistics service provider selection, decision-makers need to pay more attention to certain critical outsourcing factors such as...

Digital supply chain management (DSCM) is emerging as one of the key innovative strategies ready to transform how supply chains are managed. By enabling a faster and more cost-efficient delivery of products, improving products' traceability, enhancing coordination between supply chain entities,...

Chapter 1. Role of emerging disruptive technologies (EDTs) in managing Contemporary supply chains -- Chapter 2. Smart Supply Chain: Artifact and Dimensions -- Chapter 3. Role of Smart Supply Chain in building Supply Chain Resilience -- Chapter 4. Smart Supply Chain and Supply Chain Mapping --...