Purpose – The paper aims to carry out a performance benchmarking study of the zones of Indian Railways (IR) to develop an alternate approach for measurement of aggregate operational performance of the railway zones and to envisage its operations in a supply chain perspective, so as to gain...

Revenue management is widely practiced in the transport industry, but the bulk of the published literature deals with the airline industry. We consider the case of passenger services in the premium segment of Indian Railways (IR) and illustrate an application of the principles of revenue...