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An empirical study on Kaizen events in Indian small and medium enterprises

Venkatesan, Thirumani Muniswami Iyer; Kundu, Goutam Kumar - In: International journal of services and operations … 37 (2020) 2, pp. 197-219

Persistent link: https://www.econbiz.de/10012521920

A comparative assessment of AACSB and CMMI-SVC quality models

Kundu, Goutam Kumar - In: International journal of management concepts and … 12 (2019) 2, pp. 150-167

Persistent link: https://www.econbiz.de/10012105446

How do the practitioners perceive relevancy of lean practices in IT support services?

Kundu, Goutam Kumar; Manohar, B. Murali; Bairi, Jayachandra - In: The TQM journal : the international review of … 27 (2015) 5, pp. 648-668

Persistent link: https://www.econbiz.de/10011443180

A process model framework for Participants area of AACSB standards

Kundu, Goutam Kumar; Bairi, Jayachandra - In: Business process management journal 22 (2016) 6, pp. 1044-1068

Persistent link: https://www.econbiz.de/10011590939

Modelling the enablers to explore the driving power, dependence and strategic importance in achieving SC agility

Wankhade, Nilesh; Kundu, Goutam Kumar - In: International journal of value chain management : IJVCM 11 (2020) 1, pp. 63-95

Persistent link: https://www.econbiz.de/10012200953

A checklist for readiness evaluation of participants area of AACSB standards

Kundu, Goutam Kumar; Majumdar, Jyoti Prakas - In: International journal of services and operations management 33 (2019) 3, pp. 369-394

Persistent link: https://www.econbiz.de/10012145306

ISM-MICMAC approach for analysis of project-based learning barriers

Kundu, Goutam Kumar; Perwez, Syed Khalid - In: Journal of international education in business : JIEB 15 (2022) 1, pp. 9-31

Persistent link: https://www.econbiz.de/10013331084

The impact of new e-retailer's policy information on post-purchase services towards customer satisfaction

Kennedy, E. Noble; Kundu, Goutam Kumar - In: International journal of electronic marketing and … 13 (2022) 3, pp. 360-389

Persistent link: https://www.econbiz.de/10014309744

A scale for measuring the applicability of lean practices in IT support services

Kumar Kundu, Goutam; Bairi, Jayachandra - In: Journal of Enterprise Information Management 27 (2014) 5, pp. 623-643

Purpose – The purpose of this paper is to present research that was conducted with an objective to conceptualize and develop an instrument for the measurement of the perception of IT support service practitioners about the applicability of lean concepts in IT support services....

Persistent link: https://www.econbiz.de/10014860004

A process model framework for Participants area of AACSB standards

Kundu, Goutam Kumar; Bairi, Jayachandra - In: Business Process Management Journal 22 (2016) 6, pp. 1044-1068

Purpose The purpose of this paper is to develop a process model, focusing on the detailed analysis of the requirement of the Association to Advance Collegiate Schools of Business (AACSB) standards related to Participants area, for implementation in a business school setting....

Persistent link: https://www.econbiz.de/10014688828