Industrie- und Handelsmanager in Deutschland sehen sich mit einem zunehmend größeren Problem konfrontiert: mit der dramatisch gesunkenen Marken- und Einskaufsstättenloyalität ihrer Kunden. Der Handel versuchte bislang, sich durch den Preis gegenüber dem Kunden zu profilieren; die Industrie...

Against the background of comparatively low unemployment compared with Europe, Daniel Quinn Mills examines the flexible labor market in the United States. In particular, he tries to answer questions like - What has happened to the social contract between employer and employee in America in the...

Daniel Quinn Mills introduces a new management system -- GEM (Goals, Empowerment, Measurement) and contracts it with two traditional systems -- ODS(A) (Organize, Deputize, Supervise -- Autocratic) and ODS(P) (Organize, Deputize, Supervise -- Participative). A professional manager should know and...

To survive in today's turbulent business climate, organizations must transform themselves into 'learning organizations'. Daniel Quinn Mills and Bruce Friesen explain several characteristics of a successful learning organization. First, it should possess mechanisms which transfer learning from an...

This article assesses the experience in the United States with the 1971-1973 wage and price controls. From the mixed evidence two main conclusions are reached. First, in competitive product and labor markets with a reasonably elastic supply of the product the government's setting prices below...

Driven by rapidly changing business environments and increasingly demanding consumers, many organizations are searching for new ways to achieve and retain a competitive advantage via customer intimacy and CRM. In this context, new strategic frameworks and cooperation with everybody along the...