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Behavioral Drivers of Routing Decisions : Evidence from Restaurant Table Assignment

Tan, Tom Fangyun; Staats, Bradley R. - In: Production and Operations Management 29 (2020) 4, pp. 1050-1070

Persistent link: https://www.econbiz.de/10012192687

Fluid teams and knowledge retrieval : scaling service operations

Valentine, Melissa A.; Tan, Tom Fangyun; Staats, Bradley R. - In: Manufacturing & service operations management : M & SOM 21 (2019) 2, pp. 346-360

Persistent link: https://www.econbiz.de/10012099486

Is Tom Cruise threatened? : an empirical study of the impact of product variety on demand concentration

Tan, Tom Fangyun; Netessine, Serguei; Hitt, Lorin M. - In: Information systems research : ISR 28 (2017) 3, pp. 643-660

Persistent link: https://www.econbiz.de/10011754107

When you work with a superman, will you also fly? : an empirical study of the impact of coworkers on performance

Tan, Tom Fangyun; Netessine, Serguei - In: Management science : journal of the Institute for … 65 (2019) 8, pp. 3495-3517

Persistent link: https://www.econbiz.de/10012062645

At your service on the table : impact of tabletop technology on restaurant performance

Tan, Tom Fangyun; Netessine, Serguei - In: Management science : journal of the Institute for … 66 (2019) 10, pp. 4496-4515

Persistent link: https://www.econbiz.de/10012305257

The impact of workload on operational risk : evidence from a commercial bank

Xu, Yuqian; Tan, Tom Fangyun; Netessine, Serguei - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2668-2693

Persistent link: https://www.econbiz.de/10013368294

M-commerce, sales concentration, and inventory management

Jain, Nitish; Tan, Tom Fangyun - In: Manufacturing & service operations management : M & SOM 24 (2022) 4, pp. 2256-2273

Persistent link: https://www.econbiz.de/10013373540

Channel changes choice : an empirical study about omnichannel demand sensitivity to fulfillment lead time

Lim, Stanley Frederick W. T.; Gao, Fei; Tan, Tom Fangyun - In: Management science : journal of the Institute for … 70 (2024) 5, pp. 2954-2975

Persistent link: https://www.econbiz.de/10014550983

The Effects of Discrete Work Shifts on a Nonterminating Service System

Batt, Robert J.; KC, Diwas S.; Staats, Bradley R.; … - In: Production and Operations Management 28 (2019) 6, pp. 1528-1544

Persistent link: https://www.econbiz.de/10012096247

Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance

Huckman, Robert S.; Staats, Bradley R. - In: Manufacturing & Service Operations Management 13 (2011) 3, pp. 310-328

In this paper, we consider how the structures of tasks and teams interact to affect team performance. We study the effects of diversity in experience on a team's ability to respond to task changes by separately examining <i>interpersonal</i> team diversity (i.e., differences in experience across the...

Persistent link: https://www.econbiz.de/10010990403