The paper presents the issue of SME competitiveness in terms of determining their competitive position on the market. The proposed reference model, focused on the evaluation of the competitiveness of a selected group of SMEs on the market of medical services, was developed to support strategic...

Introduction -- Chapter 1. The Multifaceted Character of Process Management in Organizations -- Chapter 2. The Process Lifecycle -- Chapter 3. Process Modeling -- Chapter 4. Process Implementation -- Chapter 5. Process Verification -- Chapter 6. Process Perfection -- Chapter 7. Models of Process...