The total quality index (TQI) proposed in this study is an information technology‐supported benchmarking tool that helps managers assess a total quality management program by enabling the cost‐effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process...

Technology assessment is a difficult task at the Mission Control Center (MCC). The difficulty is inherent in the unavailability of structured information and exacerbated by the lack of a systematic assessment process. New technology deployment to the MCC requires testing and certification in...

Purpose – The overwhelming majority of scientists agree the earth's temperature has risen during the past century. Nature maintains a balance to keep the earth's average surface temperature at 59 degrees Fahrenheit. About 59 degrees is to earth what 98.6 degrees is to our body. Although, the...

Purpose – The US Government adopted the base realignment and closure (BRAC) to resolve the military, economic and political issue of excess base capacity. There have been five rounds of BRAC since 1988, and more are expected to come in the years ahead. The complexity of the closure and...

Purpose – Promoting security, stability and cooperation is the raison d'être of the North Atlantic Treaty Organization (NATO) and these are the aims of its strategy of membership enlargement. The incentive of NATO membership has led some former Warsaw Pact applicant countries to reform their...

Purpose – The high expenditures in information technology (IT) and the growing usage that penetrates the core of business have resulted in a need to effectively and efficiently evaluate strategic IT investments in organizations. The purpose of this paper is to propose a novel two‐dimensional...

Purpose – This paper aims to propose a new benchmarking framework that uses a series of existing intuitive and analytical methods to systematically capture both objective data and subjective beliefs and preferences from a group of decision makers (DMs). Design/methodology/approach – The...

Purpose – The purpose of this paper is to study the optimal sequential information acquisition process of a rational decision maker (DM) when allowed to acquire n pieces of information from a set of bi-dimensional products whose characteristics vary in a continuum set....

Purpose – The rapid intensification of the internet and electronic commerce diffusion has given rise to electronic business process management (e‐BPM) which enhances the overall connectivity of the business processes. However, when confronted by the range of e‐BPM best practices (e‐BPM...

Purpose: This study aims to propose a method for measuring lean supply chain management (LSCM) maturity based on the main lean practices and existing waste of a supply chain. Design/methodology/approach: A three-stage approach was developed. First, a thorough literature review was performed to...