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Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry

Kong, Lu; Hu, Kejia; Verma, Rohit - In: Manufacturing & service operations management : M & SOM 24 (2022) 6, pp. 3099-3116

Persistent link: https://www.econbiz.de/10014299352

Forecasting new product life cycle curves : practical approach and empirical analysis

Hu, Kejia; Acimovic, Jason; Erize, Francisco; Thomas, … - In: Manufacturing & service operations management : M & SOM 21 (2019) 1, pp. 66-85

Persistent link: https://www.econbiz.de/10012000981

Product life cycle data set : raw and cleaned data of weekly orders for personal computers

Acimovic, Jason; Erize, Francisco; Hu, Kejia; Thomas, … - In: Manufacturing & service operations management : M & SOM 21 (2019) 1, pp. 171-176

Persistent link: https://www.econbiz.de/10012001032

Understanding customer retrials in call centers : preferences for service quality and service speed

Hu, Kejia; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 24 (2022) 2, pp. 1002-1020

Persistent link: https://www.econbiz.de/10013258710

Analytics applications, limitations, and opportunities in restaurant supply chains

Swink, Morgan; Hu, Kejia; Zhao, Xiande - In: Production and operations management : the flagship … 31 (2022) 10, pp. 3710-3726

Persistent link: https://www.econbiz.de/10013419392

The Effect of Tightening Standards on Automakers’ Non‐compliance

Hu, Kejia; Chopra, Sunil; Chen, Yuche - In: Production and Operations Management 30 (2021) 9, pp. 3094-3115

Persistent link: https://www.econbiz.de/10012538598

An optimization method for planning the lines and the operational strategies of waterbuses: the case of Zhoushan city

Yu, Bin; Peng, Zixuan; Wang, Keming; Kong, Lu; Cui, Yao - In: Operational research : an international journal 15 (2015) 1, pp. 25-49

Persistent link: https://www.econbiz.de/10011388349

Evolution trends of the network structure of Spring Airlines in China : a temporal and spatial analysis

Jiang, Yonglei; Yao, Baozhen; Wang, Lu; Feng, Tao; Kong, Lu - In: Journal of air transport management 60 (2017), pp. 18-30

Persistent link: https://www.econbiz.de/10011695424

Income distribution and aggregate saving : theory and China's evidence

Chen, Yi; Kong, Lu; Wang, Rui; Hu, Jiamin - In: Emerging markets finance & trade : a journal of the … 53 (2017) 2, pp. 416-439

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The role of service firms in societal health : the case for symbiotic value

Aksoy, Lerzan; Alkire, Linda; Kandampully, Jay; … - In: Journal of Service Management 31 (2020) 5, pp. 1041-1058

Purpose: The purpose of this study is to highlight the role that service firms can play to improve societal health and create symbiotic value, defined as value created as a result of collaborative relationships between the firm, its employees, customers and the communities in which it operates....

Persistent link: https://www.econbiz.de/10012413336