Purpose: The research first and uniquely explores the antecedent relationship among three highly studied environmental forces – competitive intensity (CI), market turbulence (MT) and technological turbulence (TT) – in a service context. Next, given the importance of services to the USA and...

Purpose: Service organization supply chains provide a context that amplifies the complexity of interorganizational interdependencies and the need to build unique capabilities and innovative solutions, especially when confronted with man-made or natural disasters. Using the lens of complex...

Purpose: This paper aims to develop and test a model of buyer–supplier relational investment that links supply chain integration (SCI) to supplier flexibility performance (SFLEX) advantages in different manufacturing environments. Relational stability (RS) and information quality (IQL) are...

Purpose – The purpose of this paper is to seek to develop psychometrically validated scale for logistical business continuity planning (LBCP) construct. Design/methodology/approach – Using survey data from 106 firms in transportation and warehousing industry the psychometric properties of...

Purpose – Organizations have long employed business continuity planning (BCP) to prevent disruption to their operations. The authors seek to extend existing theory by examining the impact of logistical business continuity planning (LBCP) – BCP in the context of logistics – on firms’...

In this paper we explore how a firm can develop disaster immunity—the capability to manage disaster-through the exploitation of market acuity and supply network partnerships. We use the hierarchy of capabilities framework and a social capital lens to view partnerships wherein a service supply...

An existing taxonomy of workload control rules is adapted to classify 25 workload control rules and their components examined in prior research to create a basis to model how three workload control rule components - order selection, work aggregation and buffer limits - affect shop performance in...