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Cardinality bundling with Spence-Mirrlees reservation prices

Wu, Jianqing; Tawarmalani, Mohit; Kannan, Karthik N. - In: Management science : journal of the Institute for … 65 (2019) 4, pp. 1891-1908

Persistent link: https://www.econbiz.de/10012022676

Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems

Tezcan, Tolga; Behzad, Banafsheh - In: Manufacturing & Service Operations Management 14 (2012) 3, pp. 386-401

We consider the robust design and control of call center systems with flexible interactive voice response (IVR) systems. In a typical call center equipped with an IVR system, customers are handled first by the IVR system, which is a computerized system that often enables customers to self-serve....

Persistent link: https://www.econbiz.de/10010630516

Pricing the COVID-19 vaccine : a mathematical approach

Martonosi, Susan E.; Behzad, Banafsheh; Cummings, Kayla - In: Omega : the international journal of management science 103 (2021), pp. 1-7

Persistent link: https://www.econbiz.de/10012581787

Centers for disease control and prevention as a strategic agent in the pediatric vaccine market : an analytical approach

Cummings, Kayla; Behzad, Banafsheh; Martonosi, Susan - In: Manufacturing & service operations management : M & SOM 23 (2021) 6, pp. 1398-1412

Persistent link: https://www.econbiz.de/10012695664