Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for...

From People Analytics to Relational Analytics -- The Theory of Relational Coordination -- Evidence About the Outcomes and Predictors of Relational Coordination -- Choosing a Research/Evaluation Design to Answer Your Questions -- Measuring Relational Coordination -- Constructing Relational...

Purpose: The purpose of this paper is to look at the role relational coordination might play in understanding the relationship between high-performance work systems (HPWS) and organizational performance. Design/methodology/approach: Research was conducted in a large financial services provider...