Purpose: The purpose of this paper is to explore the interplay between firm boundary decisions and the management of both efficiency and flexibility and the implications this has for modular design in the provision of advanced services. Design/methodology/approach: A single case study in the...

Purpose: The purpose of this paper is to provide novel theoretical insight into service delivery system (SDS) design. To do so, this paper adopts a customer journey perspective, using it as a frame to explore dimensions of experience quality that inform design requirements....

It is often claimed that multinational firms avoid taxes by shifting income from high-tax to low-tax countries. Using a five year panel of data for two hundred large U.S. manufacturing firms, we find that U.S. tax liability, as a fraction either of U.S. sales or U.S. assets, is related to the...

Agriculture’s potential to reduce poverty at household level is explored for rainfed crop production in Africa and India. A literature survey of crop improvement and natural resource management interventions demonstrates that new technology can substantially increase net returns per hectare...