Purpose The view that dynamic capabilities theory can help explain how lean organizations improve has been put forward by scholars. However, there is still a lack of research on the matching relationship between the application of lean practice and the internal elements of enterprise...

Purpose: Existing studies suggested that there is a nonlinear relationship between lean production adoption and organizational performance. Lean production adoption is a gradual process, and the application status of lean tools will affect enterprise performance. The existing literature has...

Purpose Value stream mapping (VSM) is a visualization tool to identify and eliminate waste and widely applied in manufacturing, transportation, construction, service and other industries, especially in the Industrial 4.0 technology era. The purpose of this paper is to review and analyze the VSM...

Customers and providers from different cultures may display different behavioural norms and expectations towards service encounters, with the expectations of service customers and providers likely to exhibit increasing dissonance as cultural distance between interaction partners widens. Most...