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Purpose: The purpose of this paper is to examine the context of cognitive load and the role of in-app controls that serve as visual aids to promote business process understanding and the use of accounting information system (AIS) for small business users. Design/methodology/approach: In total,...
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Purpose: The purpose of this paper is to outline the evolution of research on airport service quality and measurement index of passenger satisfaction to explore opportunities for future research direction. Design/methodology/approach: A systematic literature review was conducted involving a...
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