The use of comment cards is a very popular method for obtaining customer feedback in the hospitality industry. An investigation was made regarding the current status of comment card usage in hotel‐restaurants offering high quality, Sunday champagne buffets, in Las Vegas, Nevada, USA. Cards...

This article presents the findings of a comprehensive, exploratory survey concerning transportation quality improvement programs. Various quality improvement program dimensions were compared among two groups of respondents: those who experienced market share increases or cost decreases...

Studies on supply chain management suggest that the scope of business processes being coordinated across supply chains is broad. However, little empirical evidence exists that corroborates such claims. In this study executives randomly selected from a diverse array of industries were surveyed to...

Many leading firms in the USA have adopted an integrated strategic approach to purchasing and logistics management known as supply chain management. As the twenty‐first century begins, supply chain management has become a significant strategic tool for firms striving to improve quality,...

This paper describes an exploratory research effort to analyze and classify emerging operations management practices in US manufacturing. Using a survey of senior materials and operations management professionals in the United States, this study investigates manufacturers' supplier assessment...

Reviews a critical aspect of job shop scheduling research, namely the decision regarding release timing of orders to the manufacturing shopfloor. Covers articles specifically addressing the order release problem; the information should prove helpful for researchers employing order release...

Presents the findings of a comprehensive survey conducted among a wide variety of US machine shops. The objectives of the study were to develop the literature‐based just‐in‐time (JIT) machine shop model and to study empirically the changes taking place in the operation of machine shops in...

Since 1987, 17 businesses have won the US Baldrige Quality Award, established to promote awareness of quality management among US businesses. Assesses the financial and competitive performances of these 17 companies. Previous research with respect to the quality‐performance relationship has...