Purpose: This paper aims to assess and prioritize manufacturing companies in the healthcare industry based on critical success factors (CSFs) of their reverse logistics (RL). The research involves seven medical device companies located in the Tehran Province, Iran. Design/methodology/approach:...

Purpose: The aim of this paper is to find and prioritise multiple critical success factors (CSFs) for the implementation of LSS in the oil and gas industry. Design/methodology/approach: Based on a preselected list of possible CFSs, experts are involved in screening them with the Delphi method....

Purpose – This paper aims to propose a new benchmarking framework that uses a series of existing intuitive and analytical methods to systematically capture both objective data and subjective beliefs and preferences from a group of decision makers (DMs). Design/methodology/approach – The...