Purpose The purpose of this paper is to assist a manufacturer with a process to measure the level of preferred supplier status (PSS) of its key suppliers along the timeline. Design/methodology/approach In measuring the PSS, the prominent preferred supplier enablers (PSEs) were identified and...

Purpose The purpose of this paper is to identify, rank, classify and establish the structural relationships between the preferred customer enablers (PCEs). This analysis would assist a manufacturer in selectively exercising the PCEs and effectively run-through the concept of reverse marketing in...

Purpose: The purpose of this paper is to analyze preferred supplier enablers (PSEs) and measure the interdependencies among themselves for enhancing preferred supplier relationship. Design/methodology/approach: In the current study, an approach has been developed in which the significance of...

Purpose: Dealers positioned at the downstream of the supply chains are those who can directly influence demand scenario for the manufacturer. However, manufacturer has to ensure that the influence is favorable by competitively fulfilling the anticipations of the dealers. In this regard, the...

Purpose The purpose of this paper is to quantify, evaluate and compare the implementation performance of a supplier development (SD) program using graph theoretic approach (GTA). Design/methodology/approach Broadly 13 critical success factors (CSFs) were identified and they were classified into...

Purpose – The purpose of this paper is to identify and evaluate the critical success factors (CSFs) responsible for supplier development (SD) in a manufacturing supply chain environment. Design/methodology/approach – In total, 13 CSFs for SD are identified (i.e. long‐term strategic goal;...

Purpose – The aim of this paper is to propose a benchmarking model of supplier development (SD) for an Indian gear manufacturing company for its successful adoption and improvement in a continuous basis. Design/methodology/approach – Thirteen SD critical success factors (CSFs) are identified...

Purpose The purpose of this paper is to identify and analyze the agile manufacturing barriers (AMBs) for establishing a cause and effect relationship among them. Design/methodology/approach A methodology is proposed using fuzzy decision-making trial and evaluation laboratory (DEMATEL) to capture...

Purpose Agile manufacturing (AM) has evolved as a revolutionary way of manufacturing the products while managing the uncertainties, product introduction time, responsiveness, innovation, superior quality, etc. along the supply chain to satisfy the ever increasing customer demand and to maximize...