Purpose – The purpose of this paper is to determine a model of how a foreign businessman obtains and maintains cronyism from his Chinese counterpart that emphasizes on an insider perspective to convert him from a new friend to an old friend of his Chinese counterpart through a guanxi...

Among all the Asian markets, mainland China was least affected by the economic downturn. It provides a leading source of tourism revenue to Hong Kong. In order to fully capture this market, it is important to satisfy the needs of the mainland Chinese travelers. This study aims to measure the...

The area of customer complaint behaviour has received considerable attention from hotel managers as dissatisfied customers engage in a variety of complaint actions that could ruin the reputation of a hotel. This study examined Chinese customer complaint behaviour towards Hong Kong hotel...

Despite the growing importance of the Internet as an information source for international travellers, as a marketing tool and as a way of doing business, there is a general lack of information on how these travellers use the Internet for information, booking and purchase of travel products and...

Purpose – Hospitality organizations, whether large or small, are complex entities requiring managers to work through frontline employees to manage every guest's moment of truth and meet their firms' goals and objectives. This study aims to test propositions that firms whose staffing policies...

Purpose – The purpose of this paper is to present an empirical investigation into the relationships between the selected organizational variables, business process improvement (BPI) and enterprise resource planning (ERP) success. Design/methodology/approach – It is based on a sample of 96...

Purpose: This study aims to provide an objective analysis of the state-of-the-art and intellectual development of publications related to event study methodology in business research. Design/methodology/approach: The sample includes 1,219 papers related to event study methodology, covering all...

This paper describes the design and development of an intelligent decision support system (IDSS) for competitive analysis of social media in the fashion industry. A web-based prototype system is designed and developed to assist in monitoring the growing Internet media, protect fashion brands and...

Purpose – The purpose of this paper is to examine the problems encountered by clothing merchandisers in managing fabric sample resources, and analyses their expectations of and requirements for a desirable management solution. It then aims to consider the architectural design of an intelligent...

Purpose – The purpose of this paper is to investigate if online reviews (e.g. valence and volume), online promotional strategies (e.g. free delivery and discounts) and sentiments from user reviews can help predict product sales. Design/methodology/approach – The authors designed a big data...