Purpose – A growing number of companies are measuring the sustainability performance of their businesses. Some companies are using pre-existing sustainability indicator systems to assess their performance. Other companies are looking beyond measurement of impacts to create their own system of...

Purpose – The purpose of this paper is to discuss which are the most important critical success factors (CSFs) to be attained for determining whether a group of companies in a supply chain (SC) is prepared to undergo a qualitative improvement initiative (QII). By answering four critical...

Purpose – The complexity of problem solving requires use of quality tools to assist in the organization and analysis of information and data surrounding the concern. A proposed classification scheme for problem‐solving tools allows the user to identify the correct tool at the proper time in...

Controversy surrounds the role of the private sector in health service delivery, including primary care and population health services. China’s recent health reforms call for non-discrimination against private providers and emphasize strengthening primary care, but formal contracting-out...

There is a substantial empirical data base suggesting that increases in organizational size and complexity tend to be accompanied by decreases in strict economic efficiency. There has, however, been no attempt to provide a generalized explanation for these results, or to asses their...