Purpose This study assesses performance measurement (PM) system implementation efforts across various organizational contexts and investigates which factors are critical to achieving implementation success (IS). Design/methodology/approach An empirical field study was conducted to refine a...

Purpose – The purpose of this paper is to describe and illustrate an application of a structured approach to assess and improve an organization's performance measurement review process. Design/methodology/approach – This approach was implemented within an ongoing action research project in a...

Purpose – The purpose of this paper is to introduce a framework for the design and management of a Kaizen event program where short‐term improvement projects (Kaizen events) are systematically used to introduce rapid change in targeted work areas, often relying on lean work system...

This paper addresses the problem of using accuracy index values based on the squared difference between participant scores and true scores, the D 2 index, at the practical level. It clarifies ambiguity existing in the literature regarding the use of these index values to evaluate the scoring...

Purpose: This study aims to conduct a literature review on factors that influence the implementation and design of performance measurement systems in nonprofit organizations. Design/methodology/approach: The research strategy is conceived through a literature review focused on the analysis of...