Purpose: The purpose of this paper is to examine how modularity is used for enabling value creation in managing healthcare logistics services. Design/methodology/approach: Material logistics of four different kinds of hospitals is examined through a qualitative case study. The theoretical...

Purpose: The purpose of this paper is to investigate the impact of logistics value-adding services and perceived service quality on brand equity among B2B customers of a brewery company. Design/methodology/approach: A theoretical model is developed and tested using survey data from 173 hotel,...

This paper discusses the basic concepts and themes of the emerging process approach to management and organization. Case study evidence is then presented to examine how these themes could be applied to changing logistics organizations. The case company, a branded consumer products manufacturer...

Purpose – The purpose of this paper is to apply theory and techniques from the services and marketing literature to a supply-chain context consisting of a shipper or seller, a customer or buyer and a third-party logistics service provider (3PL) to investigate corporate brand equity resulting...

Examines the potential of logistics network organization to deliver synergy benefits by simultaneously improving flexibility and co‐ordination. The synergy effects of the new organization range from the economies of scale and scope in production and logistics to various “spill‐over”...

Purpose: The purpose of this paper is to discuss questionable research practices (QRPs) in business research, particularly in the logistics and supply chain management discipline, in light of antecedents influenced by the current academic environment and the consequences for academic rigour and...

Purpose – The objective of this exploratory paper is to find out what is important to consider when developing a supply chain in health care, what is required in order to establish a supply chain orientation and how lean and agile can be used as process strategies in order to improve supply...